Return Policy
Frequently Asked Questions About Our Return Policy
You may return your order within 14 calendar days upon receipt. Return shipping fees vary by delivery location. For eligible returns, we will issue a full refund, excluding the original delivery cost.
All items must be returned in original brand-new condition, complete with products, tags, accessories, free gifts and original packaging to prevent damage during transit. Returns without the original outer box will be rejected, and damaged returned goods will be sent back to customers.
If your return request is denied, you shall cover the cost of the return label.
Note: Only one return label is available per order. If your order is delivered in multiple packages, please wait until all parcels arrive before submitting a return.
We reserve the right to decline refunds if items are returned without original tags, gifts or full packaging. This policy is to guarantee product quality and authenticity. By placing an order, you agree to abide by this return policy. Thank you for your understanding and support.
Return shipping fees will be deducted from your refund. Free return labels will be provided exclusively for issues caused by us, including defective items, incorrect delivery and product description discrepancies.
All returned items will be inspected on arrival. Returns will not be accepted under any of the following circumstances:
- Return requests submitted after the 14-day return window
- Items with signs of wear, washing or usage
- Non-returnable goods: sealed products, bulk items and boxed merchandise (no exceptions)
- Goods damaged after delivery
- Items altered or modified by customers
- Products with holes
- Items stained by dirt, cosmetics, food or other substances
- Returns missing original tags, manufacturer labels or accompanying parts
- Only full-priced items qualify for refunds. All sale items are non-refundable.
What happens if you send back items beyond the 14-day return period?
We cannot accept late returns, and no return label or refund will be issued.
Detailed rules and instructions for refund arrangements
Once we receive and inspect your returned package, you will get an email notification regarding the approval or rejection of your refund.
If you choose to get a refund via the original payment method using our return label, a $30 return shipping fee will be deducted from your refund. This fee will be waived if the return is due to our errors. The original shipping cost is non-refundable. Please note that your selected refund method is final and cannot be changed afterwards.
Regulations on customs charges and lost returned parcels
- Customs Duties: Any customs fees incurred will be deducted from your refund.
- Lost Shipments: You are responsible for any loss during return transit. Refunds will only be processed after we successfully receive your returned items.
How much time is needed to complete the entire return process?
It takes 15 to 20 business days in total for us to receive and process your return. After inspection, we will send you an email notification. If your return is approved, the refund will be credited to your original payment account within 10 business days.
What to do if your refund is delayed or missing
Please follow the steps below to check:
- Check your bank account transaction history first.
- Contact your credit card issuer, as refunds may take time to post.
- Reach out to your bank for further assistance with processing delays.
Ways to track the latest status of your return application
If you submitted a return request on our website, you can check full return details via Track Order or My Account after our returns team receives and processes your package.
Handling guidelines for mistakenly returning items not purchased from our store
We are not responsible for receiving, storing or returning items mistakenly sent to us (goods not purchased on our site).
If we receive such incorrect returns, we reserve the right to charge a reasonable processing and reshipping fee to send the items back to you.
We will try our best to contact you and keep the items for a maximum of 30 days. If we fail to reach you or do not receive the required reshipping fee within the period, we will dispose of the items or donate them to charity.
Return and exchange solutions for problems caused by our side
If you need to return or exchange items due to our mistakes, such as quality defects, wrong items delivered or inaccurate descriptions, we will cover all shipping costs. No return fees will be charged, and we will arrange a replacement or full refund promptly after verification.
Process:
- Contact Customer Service: Please get in touch with our support team ASAP and provide relevant details and evidence (photos, problem descriptions, etc.) for verification.
- Free Return Shipping: Once confirmed, we will send you a prepaid return label for free return.
- Replacement or Refund: After receiving and inspecting the returned items, we will send you a replacement or process a full refund as you requested within 10 to 18 business days.
Feel free to contact us if you have any questions!